Wednesday, January 26, 2011

An internal system error on ruei login screen

RUEI 6.5.1 is installed successfully without any error.
While trying to access RUEI url, login screen shows error as in following screenshot:

An internal system error is seen in /ruei/var/opt/ruei/processor/log/websensor*dbg file and this error is thrown even before showing login prompt screen.
Exception: An internal system error has occurred. Please contact the Administrator with the error details.
Code: 256
Stack trace: #0 /ruei/opt/ruei/gui/include/data/ uxQuery->Execute()
#1 /ruei/opt/ruei/gui/proxy.php(829): utGetNotificationProfile(1001)
#2 {main}

Verify the permission of $RUEI_DATA directory.
Ensure that 'apache' user has read permission for $RUEI_DATA directory so that it can read the oracle wallet.
%chmod 750 $RUEI_DATA


Mike said...


Wasn't mentioned in the manual, was it?

Neelima Bawa said...

Manual mentions about having appropriate permissions for the given directory. But sometime we do miss steps and I observed it in one of the installations.

Jan van Tiggelen said...

Old thread, nevertheless a frequent occurring topic. So, as a placeholder, here's how I solved mine.
Apparently, some versions of RUEI have a challenging step in the manual. (If you read the PDF version that is...)
Make sure not to forget about the step to add the following line to your /etc/sysconfig/httpd

source /etc/ruei.conf

If you forget about that line, it'll throw up the same error message, though with a little different debug analysis.
Spent a day on solving this riddle...

Neelima Bawa said...

Thanks for additional info.